--- title: "How to Connect CloudTalk to Garba" description: "Step-by-step guide to connecting your CloudTalk account to Garba for automatic call transcription and summarization." url: https://help.garba.ai/en/articles/10742523-how-to-connect-cloudtalk-to-garba collection: "Phone & Calling Integrations" updated: 2026-10-27 language: en --- # How to Connect CloudTalk to Garba Step-by-step guide to connecting your CloudTalk account to Garba for automatic call transcription and summarization. When you connect CloudTalk to Garba, Garba transcribes, summarizes and analyzes your phone calls automatically. Garba fetches each recorded call from CloudTalk. The call then appears in Garba as a meeting. You connect CloudTalk one time for the whole account. A CloudTalk administrator creates an API key, and a Garba admin pastes it into Garba. Garba then imports the calls of each CloudTalk agent whose email matches a Garba user. ## Prerequisites Before you start, make sure that you have: - An Admin role in Garba - Access to a CloudTalk administrator account, to create the API key - Call recording turned on in CloudTalk for the calls that must reach Garba - CloudTalk agents with the same email addresses as the related Garba users - A recording license on those Garba users ### Step 1: Create an API key in CloudTalk Log in to CloudTalk as an administrator. Go to **Account > Settings > API keys**. Add a new key. - **Access Key ID** — Copy this value. You need it in step 3. - **API Secret** — CloudTalk shows the secret one time only, when you create the key. Copy it right away. If you lose it, create a new key. You cannot look the old secret up. Read-only access is enough. Garba only reads calls and recordings. ### Step 2: Open the CloudTalk integration In Garba, click your name at the bottom of the left sidebar. In the menu, under Account, click **Integrations**. Scroll down to the **Telephony** section. ![Step 2](https://staticfiles.gleap.io/ghelpcenter/6u83XPuCtTx7GQktOjRncIbSgKPIunftgz9JOW5rw3eAg8brwOfVET2HNoNyEfcGhz8GUjqS6Lh.png) 1. **Telephony** — All phone integrations are in this section of the Integrations page. 2. **Connect** — Click this button on the CloudTalk card. The Connect to CloudTalk dialog opens. ### Step 3: Paste the key Paste the Access Key ID and the API Secret into the dialog. Click **Connect**. Garba checks the key pair with CloudTalk before Garba stores it. ![Step 3](https://staticfiles.gleap.io/ghelpcenter/DUks6hnf5j82oc5TG12idMIORYHe18O4CBmh4aXQ1dmi7LAQtK7UadL8XJjl0cVpRE8VBGwO72k.png) 1. **Access Key ID** — This field holds the Access Key ID from step 1. 2. **API Secret** — This field holds the API Secret from step 1. 3. **Connect** — If CloudTalk rejects the pair, Garba shows _CloudTalk rejected this key pair_. Make sure that you copied both values in full. If the error stays, create a new key in CloudTalk and paste the new values. If Garba shows _CloudTalk did not answer_, CloudTalk was not reachable. Nothing was stored. Wait a few minutes and try again. ### Step 4: Confirm the connection On the integrations page, the CloudTalk card now shows the **Connected** status. ![Step 4](https://staticfiles.gleap.io/ghelpcenter/1I8Bc8R6DhqYpTo4vLPvVWOPqZsbdUjzuc7a4BiEv1DZ27OYut12XAIbdpNP5kQ4rTCwbZfhKeA.png) 1. **Connected** — Garba imports calls from now on. 2. **Disconnect** — This button removes the key. See Disconnect CloudTalk below. Garba matches each call to a user by the email address of the CloudTalk agent. This email address must be the same address that the user has in Garba. If the email matches no Garba user, Garba keeps the call but does not create a meeting. If you correct the email address within 24 hours of the call, the call becomes a meeting on the next check. ## What happens after you connect After you connect, Garba automatically: - Imports your recorded calls from the last 24 hours - Checks CloudTalk for new recordings every 5 minutes - Creates a meeting for each recorded call. The meeting name shows the other party, for example _Incoming call from +46701234567_ or _Outgoing call to +46701234567_. If CloudTalk knows the contact, the name shows instead of the number. - Downloads the recording and transcribes it - Generates a summary, insights and action items, in the same way as for a video meeting - Looks up the phone number in your connected CRM to identify the person on the call, and links the call to that contact, their company and their open deals, so it shows on those pages in Garba Garba can also log each call in your CRM: as a call record in HubSpot, a call activity in Pipedrive, a logged call in Salesforce or a phone call in Upsales. It carries the time and the Garba summary as notes, and the duration, direction and phone numbers wherever your CRM has a place for them. In HubSpot, the call also gets the call type set for calls on its Garba meeting type (or its meeting value, if no call value is set), and the outcome Connected. The call is owned by the user who made it and linked to the contact, company and deal Garba found. This is switched on per account. Contact our support team to turn it on. Garba does not import calls older than 24 hours automatically. If you need older calls in Garba, contact our support team. A call appears in Garba some minutes after the call ends. You do not need to configure anything more on the CloudTalk side. ## Which calls Garba imports Garba imports a call when: - Somebody answered the call and CloudTalk recorded it - The email address of the CloudTalk agent matches a Garba user with a recording license - The call is not longer than the maximum meeting length of your plan Garba imports incoming calls and outgoing calls. Garba skips these calls: - **Voicemails** — A voicemail is a message, not a conversation. - **Internal calls** — A call between two colleagues on your CloudTalk account. - **Calls without a recording** — For example when recording was paused or turned off. ## Speaker identification CloudTalk delivers recordings with both voices in one audio track. Garba identifies the speakers from the conversation itself, and the AI can sometimes mix up who said what. Transcripts and summaries still work as normal. If a speaker label looks wrong in a transcript, you can correct it on the meeting page. ## Troubleshooting **Calls do not show in Garba** - Make sure that the call was answered and that CloudTalk recorded it. Check the call recording settings in CloudTalk. - Make sure that the email address of the CloudTalk agent is the same as the email address of the Garba user. - Make sure that the Garba user has a recording license. - Make sure that the call is not a voicemail or an internal call. Garba does not import these. - Make sure that the call is not longer than the maximum meeting length of your plan. Garba does not create a meeting for a longer call. - Make sure that the call is not older than 24 hours before you connected. For older calls, contact our support team. **The card shows Reconnect** The card shows _There is an error with your connection. Please reconnect._ CloudTalk rejected the key, and Garba stopped the import of calls. Somebody deleted the key in CloudTalk, or the key lost its access. Create a new key as a CloudTalk administrator. Click **Reconnect** on the CloudTalk card and paste the new Access Key ID and API Secret. After you reconnect, Garba imports the calls from the last 24 hours. For older calls, contact our support team. If you do not want to connect again, click **Disconnect**. **A call shows a phone number and not a name** Garba shows the name of the contact when CloudTalk has a contact for the number, or when the number matches a contact in your connected CRM. If there is no match, Garba shows the number. ## Disconnect CloudTalk To remove the integration: 1. Click your name at the bottom of the left sidebar. Under Account, click **Integrations**. 2. Find the CloudTalk card. Click **Disconnect**. 3. Confirm with **Yes**. When you disconnect, Garba removes the key. Garba then stops the import of calls from CloudTalk. The imported calls stay in Garba, with their recordings, transcripts and summaries. You can also delete the key in CloudTalk. If you connect again later, Garba imports the calls from the last 24 hours only. If you have a problem, contact our support team.